Book An Appointment

(510) 278-8004

1432 Via Lacqua, San Lorenzo, CA 94580

What To Expect When Picking Up My Cake

  1. All pre-orders are 50% non-refundable. Gumpaste is non-refundable.
  2. Your pick-up time is set. We will not have your cake ready early.
  3. If cake is not picked up at the pick-up time, don’t worry we will refrigerate it for you until you arrive.
  4. After hour pick-ups are charged at $25.00 per ½ hour. Please know our store hours! T-F 9:00am-7:00pm, Sat 9:00am-4:00pm & Sunday by appointment only 10:30am-11:00am.
  5. If you ordered gumpaste for your cake, please give us a few minutes to place this on the cake. We are not able to have gumpaste in the refrigerator. Please plan for this extra time it may take.
  6. If for some reason you are dissatisfied with your cake, let one of our team members know and we can always add or make minor changes for you.
  7. When sending someone other than yourself to pick up cake please provide them with your receipt and details and expectations for the cake. Once it leaves our store we cannot make changes or adjustments.
  8. If you have ordered a ½ sheet or full sheet cake, please note these cakes will not have a lid. They are very large!
  9. If you have ordered a tiered cake or full sheet cake, please pick up your cake in an SUV, van or other large type vehicle for the cake to be transported correctly. We do not recommend placing the cake on a seat or having someone hold it. You may want to bring a partner to help you load and unload. These cakes are very heavy!
  10. If it is a hot day we do not recommend transporting your cake more than 1 hour. Please keep the AC on high while transporting in car.

 

  • I'm always impressed at the quality of the cakes I get. All the flavors are delicious! The cakes are beautiful and always just what I wanted.

Call or Visit Us

Gala Bakery

 (510) 278-8004

 1432 Via Lacqua, San Lorenzo, CA 94580

Hours

Monday: closed
Tuesday - Friday: 9 am - 7 pm
Saturday: 9 am - 4 pm
Sunday: closed